Your customer renews in 90 days. Do you know what they actually think of you?
Diffly captures weak signals well before the renewal deadline - through quantitative feedback, and more importantly qualitative interviews - so you can act before it's too late.
With Diffly, we’ve not only improved our sales efficiency but also instilled a data-driven culture within our teams. The insights generated are now at the heart of our decision-making, whether in sales, marketing, or product development. It’s a real game-changer for our company.
Pierre Leroux
CEO @Lemon Learning
Diffly is a simple setup for a 10X ROI! Thanks to Diffly, we not only increased our conversion rate, but we also gained a much better understanding of our competitors and how we can differentiate ourselves in complex markets. Diffly's AI platform has become a key strategic partner for us. It is the single source of truth to fuel our battle cards and confirm or refute strategic, product, and positioning directions.
Raphaël Boukris
CRO & Co-Founder @Didomi
Before Diffly, we had ideas about what worked and what didn’t, but nothing tangible to support our decisions. This allowed me to deliver some very strong messages internally, and it helped the teams become aware of things they hadn’t even considered.
Hugues Peuchot
Co-founder & CEO @Skillup
The problem
When a customer decides not to renew, the decision is rarely made at the last minute.
Frustrations accumulate, perceived value erodes, but your current tools (CRM, NPS, CSAT) don't catch these attrition signals.
Your CS teams react too late, when the customer already has one foot out the door
You're losing customers who could have been saved with the right signal at the right time
Every lost customer is an acquisition cost you'll almost never recover
85%
Of dissatisfied customers never complain. They just leave. (White House Office of Consumer Affairs)
How it works ?
How Diffly solves this
Diffly interviews your customers months before the deadline
Targeted surveys (35% response rate) and neutral third-party qualitative interviews (50–80%) for strategic accounts. Your customers say what they would never tell your CSM.
AI detects at-risk customers and the real underlying causes
Thanks to CRM, emails, calls, product logs, Diffly feedback, you get churn risk scoring, dissatisfaction patterns, adoption issues, perceived value gaps.
Your teams receive alerts and an action plan
In Slack, your CRM, or CS tools. Example: "Customer [X] is at churn risk due to [reason Y]. Here are 3 actions to retain them."
Integrations
Results
Diffly captures the truth from your customers at every key milestone.
Without your teams lifting a finger.
Identify at-risk customers months before they leave
Start the right conversation at the right time, while you can still influence the decision.
Understand the real reasons behind non-renewals
Product adoption, perceived value, commercial relationship: you know exactly where to act.
Turn renewals into expansions
A customer who feels heard before their renewal deadline rarely just stays. They expand.
+22%
improvement in competitive win rate in 6 months
3x
faster battlecard updates
Faster
rep onboarding on competitive positioning
Testimonials
They say it better than we do
Before Diffly, we had ideas about what worked and what didn’t, but nothing tangible to support our decisions. This allowed me to deliver some very strong messages internally, and it helped the teams become aware of things they hadn’t even considered.
Hugues Peuchot
Co-founder & CEO @Skillup
Diffly is a simple setup for a 10X ROI! Thanks to Diffly, we not only increased our conversion rate, but we also gained a much better understanding of our competitors and how we can differentiate ourselves in complex markets. Diffly's AI platform has become a key strategic partner for us. It is the single source of truth to fuel our battle cards and confirm or refute strategic, product, and positioning directions.
Raphaël Boukris
CRO & Co-Founder @Didomi
With Diffly, we’ve not only improved our sales efficiency but also instilled a data-driven culture within our teams. The insights generated are now at the heart of our decision-making, whether in sales, marketing, or product development. It’s a real game-changer for our company.
Pierre Leroux
CEO @Lemon Learning
Diffly enabled us to shift from an intuitive approach to a data-driven strategy, with a direct impact on our growth. In less than a year, we increased our conversion rate by 35% and doubled our migration rate to paid plans, while training our teams with concrete insights. A partnership that changed the way we sell.
Simon Bouchez
COO (ex CEO of Reveal) @Crossbeam
They trust us
With Diffly, we’ve not only improved our sales efficiency but also instilled a data-driven culture within our teams. The insights generated are now at the heart of our decision-making, whether in sales, marketing, or product development. It’s a real game-changer for our company.
Pierre Leroux
CEO @Lemon Learning
Diffly is a simple setup for a 10X ROI! Thanks to Diffly, we not only increased our conversion rate, but we also gained a much better understanding of our competitors and how we can differentiate ourselves in complex markets. Diffly's AI platform has become a key strategic partner for us. It is the single source of truth to fuel our battle cards and confirm or refute strategic, product, and positioning directions.
Raphaël Boukris
CRO & Co-Founder @Didomi
Before Diffly, we had ideas about what worked and what didn’t, but nothing tangible to support our decisions. This allowed me to deliver some very strong messages internally, and it helped the teams become aware of things they hadn’t even considered.
Hugues Peuchot
Co-founder & CEO @Skillup
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