Your customers aren't telling you everything. Neither are your tools.
Diffly captures the real voice of your customers at every key moment and turns those signals into actions that reduce churn and increase retention.
With Diffly, we’ve not only improved our sales efficiency but also instilled a data-driven culture within our teams. The insights generated are now at the heart of our decision-making, whether in sales, marketing, or product development. It’s a real game-changer for our company.
Pierre Leroux
CEO @Lemon Learning
Diffly is a simple setup for a 10X ROI! Thanks to Diffly, we not only increased our conversion rate, but we also gained a much better understanding of our competitors and how we can differentiate ourselves in complex markets. Diffly's AI platform has become a key strategic partner for us. It is the single source of truth to fuel our battle cards and confirm or refute strategic, product, and positioning directions.
Raphaël Boukris
CRO & Co-Founder @Didomi
Before Diffly, we had ideas about what worked and what didn’t, but nothing tangible to support our decisions. This allowed me to deliver some very strong messages internally, and it helped the teams become aware of things they hadn’t even considered.
Hugues Peuchot
Co-founder & CEO @Skillup
The problem
NPS, CSAT, internal surveys: these tools measure surface-level satisfaction.
They don't capture hidden friction or the weak signals that precede churn.
Your CS teams are flying blind, unable to see the real irritants
Churn arrives as a surprise, even though the signals were there all along
You invest in improvements that don't address the actual problems
85%
Of dissatisfied customers never complain. They just leave. (White House Office of Consumer Affairs)
How it works ?
How Diffly solves this
Diffly collects feedback at every key moment in the journey
Post-onboarding, mid-contract, pre-renewal: automated campaigns via surveys (35–50% response rate) and neutral third-party qualitative interviews (50–80%). Zero manual action. 100% coverage.
AI identifies the real causes of dissatisfaction
Thanks to CRM, emails, calls, product logs and Diffly feedback through qualitative interview or surveys, the AI detects recurring friction points, churn drivers, and satisfaction levers.
Your teams receive alerts and priority actions
In Slack, your CRM, or CS tools. Example: "Customer [X] is at churn risk due to [reason Y]. Here are 3 actions to retain them."
Integrations
Results
Keep the customers you worked hard to win
Hear what's really going on before they decide to leave.
Identify the real friction points
Not what you assume, but what your customers actually experience, in their own words.
Anticipate churn before it happens
Weak signals appear long before the decision to leave. Diffly alerts you in time to act.
Align CS, Product, and Sales on the same customer reality
Build your roadmap and your processes on what your customers are actually saying.
+22%
improvement in competitive win rate in 6 months
3x
faster battlecard updates
Faster
rep onboarding on competitive positioning
Testimonials
They say it better than we do
Before Diffly, we had ideas about what worked and what didn’t, but nothing tangible to support our decisions. This allowed me to deliver some very strong messages internally, and it helped the teams become aware of things they hadn’t even considered.
Hugues Peuchot
Co-founder & CEO @Skillup
Diffly is a simple setup for a 10X ROI! Thanks to Diffly, we not only increased our conversion rate, but we also gained a much better understanding of our competitors and how we can differentiate ourselves in complex markets. Diffly's AI platform has become a key strategic partner for us. It is the single source of truth to fuel our battle cards and confirm or refute strategic, product, and positioning directions.
Raphaël Boukris
CRO & Co-Founder @Didomi
With Diffly, we’ve not only improved our sales efficiency but also instilled a data-driven culture within our teams. The insights generated are now at the heart of our decision-making, whether in sales, marketing, or product development. It’s a real game-changer for our company.
Pierre Leroux
CEO @Lemon Learning
Diffly enabled us to shift from an intuitive approach to a data-driven strategy, with a direct impact on our growth. In less than a year, we increased our conversion rate by 35% and doubled our migration rate to paid plans, while training our teams with concrete insights. A partnership that changed the way we sell.
Simon Bouchez
COO (ex CEO of Reveal) @Crossbeam
They trust us
With Diffly, we’ve not only improved our sales efficiency but also instilled a data-driven culture within our teams. The insights generated are now at the heart of our decision-making, whether in sales, marketing, or product development. It’s a real game-changer for our company.
Pierre Leroux
CEO @Lemon Learning
Diffly is a simple setup for a 10X ROI! Thanks to Diffly, we not only increased our conversion rate, but we also gained a much better understanding of our competitors and how we can differentiate ourselves in complex markets. Diffly's AI platform has become a key strategic partner for us. It is the single source of truth to fuel our battle cards and confirm or refute strategic, product, and positioning directions.
Raphaël Boukris
CRO & Co-Founder @Didomi
Before Diffly, we had ideas about what worked and what didn’t, but nothing tangible to support our decisions. This allowed me to deliver some very strong messages internally, and it helped the teams become aware of things they hadn’t even considered.
Hugues Peuchot
Co-founder & CEO @Skillup
Go further
Resources and profiles linked to this use case.
