If your customers don't adopt your product in the first few months, they'll eventually leave.
Diffly captures customer feedback in the first weeks of the relationship, when expectations are still fresh, friction is still fixable, and the partnership is still shapeable.
With Diffly, we’ve not only improved our sales efficiency but also instilled a data-driven culture within our teams. The insights generated are now at the heart of our decision-making, whether in sales, marketing, or product development. It’s a real game-changer for our company.
Pierre Leroux
CEO @Lemon Learning
Diffly is a simple setup for a 10X ROI! Thanks to Diffly, we not only increased our conversion rate, but we also gained a much better understanding of our competitors and how we can differentiate ourselves in complex markets. Diffly's AI platform has become a key strategic partner for us. It is the single source of truth to fuel our battle cards and confirm or refute strategic, product, and positioning directions.
Raphaël Boukris
CRO & Co-Founder @Didomi
Before Diffly, we had ideas about what worked and what didn’t, but nothing tangible to support our decisions. This allowed me to deliver some very strong messages internally, and it helped the teams become aware of things they hadn’t even considered.
Hugues Peuchot
Co-founder & CEO @Skillup
The problem
Onboarding is the most critical phase of any customer relationship.
Yet the signals that indicate a customer is off to a bad start are nearly impossible to capture reliably with your current tools.
Your CS and Product teams are operating in the dark, not knowing which customers need help or why
Adoption problems stay invisible for months
You keep repeating the same onboarding mistakes because no system surfaces what's actually blocking progress
Customers who don't achieve their first results within 90 days churn at a rate 3x higher than those who do. (Gainsight, 2023)
How it works ?
How Diffly solves this
Diffly interviews your customers in the first weeks
Targeted surveys (35% response rate) and neutral third-party qualitative interviews for strategic accounts (50–80%). Zero manual action. Your customers say what they would never tell your CSM.
AI identifies recurring adoption barriers
Thanks to CRM, emails, calls, product logs and Diffly feedback, you get detection of friction points in onboarding, hard-to-adopt features, gaps between what was promised in sales and what customers actually experience.
Your teams receive insights and action plans before it costs you
In Slack, your CRM, or CS tools. Example: "3 out of 5 customers onboarded this quarter observed the same blocker at Day 30. Here's the recommended action plan."
Integrations
Results
Turn onboarding into your strongest retention lever
What happens in the first 90 days defines the relationship. Make sure you get it right.
Build the best onboarding in your category
Identify what accelerates time-to-value and replicate it systematically.
Align the sales promise with the real experience
Every post-onboarding feedback loop improves your process, until it becomes a competitive advantage.
Turn adoption into a retention engine
Fix friction before it damages the relationship. Turn renewals into expansions.
Testimonials
They say it better than we do
Before Diffly, we had ideas about what worked and what didn’t, but nothing tangible to support our decisions. This allowed me to deliver some very strong messages internally, and it helped the teams become aware of things they hadn’t even considered.
Hugues Peuchot
Co-founder & CEO @Skillup
Diffly is a simple setup for a 10X ROI! Thanks to Diffly, we not only increased our conversion rate, but we also gained a much better understanding of our competitors and how we can differentiate ourselves in complex markets. Diffly's AI platform has become a key strategic partner for us. It is the single source of truth to fuel our battle cards and confirm or refute strategic, product, and positioning directions.
Raphaël Boukris
CRO & Co-Founder @Didomi
With Diffly, we’ve not only improved our sales efficiency but also instilled a data-driven culture within our teams. The insights generated are now at the heart of our decision-making, whether in sales, marketing, or product development. It’s a real game-changer for our company.
Pierre Leroux
CEO @Lemon Learning
Diffly enabled us to shift from an intuitive approach to a data-driven strategy, with a direct impact on our growth. In less than a year, we increased our conversion rate by 35% and doubled our migration rate to paid plans, while training our teams with concrete insights. A partnership that changed the way we sell.
Simon Bouchez
COO (ex CEO of Reveal) @Crossbeam
They trust us
With Diffly, we’ve not only improved our sales efficiency but also instilled a data-driven culture within our teams. The insights generated are now at the heart of our decision-making, whether in sales, marketing, or product development. It’s a real game-changer for our company.
Pierre Leroux
CEO @Lemon Learning
Diffly is a simple setup for a 10X ROI! Thanks to Diffly, we not only increased our conversion rate, but we also gained a much better understanding of our competitors and how we can differentiate ourselves in complex markets. Diffly's AI platform has become a key strategic partner for us. It is the single source of truth to fuel our battle cards and confirm or refute strategic, product, and positioning directions.
Raphaël Boukris
CRO & Co-Founder @Didomi
Before Diffly, we had ideas about what worked and what didn’t, but nothing tangible to support our decisions. This allowed me to deliver some very strong messages internally, and it helped the teams become aware of things they hadn’t even considered.
Hugues Peuchot
Co-founder & CEO @Skillup
Go further
Resources and profiles linked to this use case.
February 11, 2026 Written by Julien Cohen-Roussey
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February 3, 2026 Written by Julien Cohen-Roussey
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March 31, 2026 Written by Julien Cohen-Roussey
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October 21, 2025 Written by Julien Cohen-Roussey
